Wi-Fi / AirPlay Tips

If you feel your connection is slow, go here, fill out the info and hit submit once the Upload counter is done: http://speedtest.setonhill.edu (this will not create a ticket). Goto speedtest.net and run another test. If you're getting over 15 Mb, the problem is not with the local network but rather with the site you are trying to hit (e.g. netflix), or possibly your device.

Tip: Many issues can be resolved by simply turning your wi-fi off and back on again.

Macs:

Tip: If your Wi-Fi is slow waking from sleep(opening lid) - Turn Wi-Fi off, wait 5 seconds and turn it back on.

Critical: Be sure that you're up to date(at least 10.11.x).

Check your version: Click the Apple icon in the Upper-lefthand corner > About this Mac (Anything less that 10.11 is horrible)
If you are comfortable updating your machine, PLEASE Backup your files first (e.g. using google drive, dropbox, Time Machine, etc.) - OR check with the Solution Center

Reset your Wi-Fi by downloading and running the SHU Wi-Fi Reset app near the bottom of this article

NOTE: You will get an error! See step 2.4.
NOTE: This will not delete other home or work Wi-Fi networks.

Click to download the zipped app that is attached(near the bottom) to this article
Double-click the downloaded file to unzip
Run the SHU Wi-Fi Reset app and follow prompts
If it won't open because it's from an unidentified developer, do this: Right-click(Control-Click) > Open > Open -or- System Preferences > Security & Privacy > General > Open Anyway - you may have to do this twice.

Connect to SHU-Secure. Don't connect to SHU unless you have a specific reason to - it is not our primary Wi-Fi network and will confuse things in the long-run.

Be sure BlueTooth is ON:

Click Apple logo in upper-left-hand corner > System Preferences... > Bluetooth > Be sure it says "Bluetooth: On" If not click Turn Bluetooth On

Zap your PRAM and reset SMC(Intel processors):

PRAM
SMC

Have you rebooted lately? Click Apple icon -> Restart... -> Restart

Still having problems? You could be in a poor coverage area. Please submit a ticket.

iPads:

Critical: Be sure you're up to date(at least 8.4): Settings > General > Software Update

To see what version you have: Settings > General > About. Your version is listed under Version.

Try a reboot: https://support.apple.com/en-us/HT201559

Reset your Network Settings: Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

Connect to SHU-Secure. Don't connect to SHU unless you have a specific reason to - it is not our primary Wi-Fi network and will confuse things in the long-run.

Be sure BlueTooth is ON:

Swipe up from the bottom of the screen.
Tap the Bluetooth icon to turn bluetooth on or off(white is ON).
The Bluetooth status is now changed.

Still having problems? You could be in a poor coverage area. Please submit a ticket.